Refund policy

We do not accept return of the products unless the same has manufacturing defects or damaged during the transit.  We request you to take a video while opening the packaging. Request for refund/ replacement of  products would be accepted only with the video of damaged packaging and products. After receipt of video we shall arrange to replace the product or refund within 15 days of your request. 

Please send us your request for refund/ replacement for damaged products with videos on  info@ivorykeramicoz.com. 

If you request for replacement, the same will be sent to you within two weeks of receipt of request by email with video as mentioned above.

 

Damages and issues
Please inspect your order upon receipt and take video at the time of opening the packaging. Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right in the manner as mentioned above.

Refunds
We will notify you once we’ve received and inspected your request with video, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your request for refund/ replacement, please contact us at info@ivorykeramicoz.com.